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FAQ

General

What payment method can I use?

Payment can be made by Visa, Mastercard, Maestro, American Express,PayPal, Bancontact, Sofort, iDeal, ING Home'Pay, KBC-Betaalknop, Belfius Pay Button.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Hug & Hum, we will not be liable for any delay or non-delivery.

Terms and conditions

Many questions can be answered by reading the Terms and Conditions policy.

Any questions? Send an e-mail to info@hug-hum.be.

Shipment and return

Look at Shipment and Return Policy

How can I get in touch?

If you have any question concerning your purchase, you can send an e-mail to info@hug-hum.be

Are the alpaca's being hurt during shearing?

Every year we shear our alpaca's in the month of May.  Shearing is for alpaca's   15 minutes of just a little stress, no pain at all. It's like we are going to the hairdresser. Afterwards they are very playfull, they feel light as a feather without that dence fleece. Shearing is also good for their fertility, 2 weeks later, it's the ideal time for mating. 

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